- June 13, 2022
- Posted by: admin
- Categories:
If your workplace has customers, clients, or visitors, it is inevitable that you or your colleagues will be challenged, or impacted by difficult or aggressive clients or customers.
Whilst it is more often the case that violence and aggression in your workplace will be external facing (customers, clients and visitors), it is also possible for incidents of aggression or violence to emanate internally, created by conflict between colleagues or stakeholders.
In this course, you will learn practical, best practice strategies that will enable you to make the best decisions possible when dealing with difficult customers, aggression / and or violence in your workplace, to ensure that you remain safe, and you are able to go home at the end of your working day.
Developed by industry leaders who are subject matter experts in this space, this eLearning training solution is intended to compliment Workforce Resilience ‘face to face’ Aggressive Customer – Frontline Safety and Security Awareness communications training initiatives in your workplace.
In this course, we will look at:
- Introduction to workplace aggression and violence.
- Preparation and Prevention Strategies.
- Response to incidents.
- When words aren’t working.
- Recovery Strategies
APPROVED USE ONLY
The information and content that is contained in this eLearning training course is commercial in confidence, and must not be shared, copied, recorded, photographed, reproduced, or distributed without the express permission of Workforce Resilience Pty Ltd.
© Workforce Resilience 2022
Message from Scott at Workforce Resilience:
Hi, I'm proud to have been protecting communities and businesses for over 30 years, both as a police officer, and more recently with Workforce Resilience. Our highly experienced team of experts is passionate about your safety and security, which makes it so much easier to deliver the best possible outcomes for you and your business.
Your safety and security, and the safety of your customers, clients and visitors matters most, and that is why were pleased to be supporting you with great eLearning strategies, that will help to keep you safe, and complement our face to face learning solutions.
We’re excited to be able to be part of your safety and security journey, and we’re confident that you will be able to go back and implement some of your learnings from this training in your workplace. Thank you for learning with Workforce Resilience - take care, stay safe and see you soon.
Scott, Managing Director, Workforce Resilience
Approved use only
The information and content that is contained in this training is commercial in confidence and must not be shared, copied, recorded, photographed, reproduced, or distributed without the express permission of Workforce Resilience.
© Workforce Resilience 2022
This course is designed to complement face to face training which will continue to provide the best learning outcomes for you, your colleagues and wider workforce. Regular training is recommended which will provide you with what is commonly referred to as muscle memory. Put simply, muscle memory is associated with repetition of activities which allows you to remember certain skills and perform them without difficulty when confronted by incidents
This training has been developed by industry and subject matter experts based on personal professional experience, research and engagement with clients.
Note: Violence in the workplace is not ok, and it can be a confronting topic. Should you be concerned at any stage during the training, please seek support from your manager, a colleague, or related Employee Assistance Program.
