We Exist To Keep People & Workplaces SAFE
Best practice, tailored Training & Consulting services.
Security | WHS | Risk | Emergency & Crisis Management

Why Choose Us
Workforce Resilience has delivered training and consulting services to many of Oceania’s largest and most iconic brands. Check out our Testimonials to hear what they say about us, and visit our Client page to view the amazing businesses we have partnered with.

Our Services
Our team of highly experienced, resilience focused subject matter experts will partner with you to deliver best practice and exceptional outcomes. Our aim is to exceed your expectations. We provide tailored service and support to all sectors:
Retail | Education | Utilities | Health | Commercial | Property | Defence | Transport | Mining | Hotels & Accommodation | Hospitality | Restaurants | Legal | Security
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De-escalation and Conflict Management
Service Details ➔: De-escalation and Conflict ManagementAs one of Australia’s and New Zealands leading Workplace Conflict, Aggression and Violence professional consulting services provider, WR will provide your organisation with best practice and world class dealing with conflict, aggression and violence strategies.
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Protective Security
Service Details ➔: Protective SecurityProtect what matters most with Workforce Resilience. We provide expert security consulting services, from risk assessments and strategy development to specialised solutions for critical infrastructure, crowded places, and more.
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Risk Management & Compliance
Service Details ➔: Risk Management & ComplianceOrganisations can rely on Workforce Resilience for risk management strategies. Services include tailored solutions, governance alignment, technology strategy, compliance assessment, and training.
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Crisis & Emergency Management
Service Details ➔: Crisis & Emergency ManagementOrganisations face frequent disruptions. Workforce Resilience prepares teams with effective strategies and ensures business continuity, handling all emergency management needs.
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Workplace Health & Safety
Service Details ➔: Workplace Health & SafetyWR enhances your organisation’s health and safety culture with comprehensive WHS strategies and solutions, including planning, audits, policy development, and procedural improvements.
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Domestic & Family Violence
Service Details ➔: Domestic & Family ViolenceDomestic and Family Violence (DFV) is a significant issue across Australia and New Zealand, affecting approximately 1 in 4 people in our community. It is crucial to recognise that DFV does not only occur or impact people in their home environment, it can also follow into their workplace, place of study and social environments.
Our Training
Workforce Resilience offers a range of training sessions and workshops, developed and facilitated by industry leaders and subject matter experts. Our training is tailored to the unique needs of your organisation, ensuring that the content is relevant, impactful, and immediately applicable to your team in their workplace. We focus on providing practical, best-practice solutions that drive real results. Our workshops are designed to enhance team skills, tackle specific challenges, empower your workforce, and help you achieve measurable outcomes.
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De-escalation & Conflict Management
Service Details ➔: De-escalation & Conflict ManagementWorkforce Resilience de-escalation and conflict management training is designed to equip your workforce with the skills and knowledge necessary to professionally, calmly, respectfully, and kindly manage difficult interactions in or out of the workplace.
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Armed Robbery Training
Service Details ➔: Armed Robbery TrainingArmed Robberies can have a significant impact on the health and wellbeing of its victims. Workplaces must have tested processes and strategies to ensure that their workforce can respond appropriately.
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Active Armed Offender
Service Details ➔: Active Armed OffenderOur AAOI training, strategies and initiatives align with the Australian New Zealand Counter Terrorism Committee (ANZCTC) and ensure that you go home safely at the end of an incident.
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Crisis & Emergency Management
Service Details ➔: Crisis & Emergency ManagementIncidents and emergencies can occur at any time, in any place, and usually without warning. Your business must have a clear and actionable strategy across the preparation, prevention, response, and recovery continuum.
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Child Safety Awareness
Service Details ➔: Child Safety AwarenessChild safeguarding is a complex topic that is important not only for educators, but also for business and organisations that are dealing with or employing young people. ‘Protecting children, protecting yourself’
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Domestic & Family Violence
Service Details ➔: Domestic & Family ViolenceWith Domestic and Family Violence currently impacting one in four members of our community, this national crisis is a complex societal issue requiring a coordinated approach between business, community services, and government and policing agencies.
Online Training – Proven Results
Our expert-crafted eLearning modules provide essential safety and security strategies.
Easy to navigate and designed to complement our in-person training.
Why Leading Brands Trust Workforce Resilience
Workforce Resilience will provide you with highly experienced consultants who deliver exceptional client service, an inclusive working environment, and best practice strategies and solutions.
Award-Winning
Scott & the team are the recipients of awards for contribution to security, safety, stakeholder engagement, & organisational resilience.
International Delivery
Regardless of your location we have the capacity to deliver our innovative services anywhere in AU / NZ or internationally.
Extensive Capabilities
Our specialised tailored services are delivered by qualified subject matter experts & backed by the latest evidence-based research.
Inclusive & Diverse Workplace
We believe that a workplace enriched by different perspectives, and experiences leads to stronger, more innovative solutions.
Our Point of Difference:
Our
Team
Our Consulting and Training teams at Workforce Resilience consist of highly experienced resilience subject matter experts.
Our communications, de-escalation, and conflict training team is composed of former or current Police Officers from across Australia and New Zealand.
Our teams unparalleled experience, dedication, and commitment to service, will enhance your team’s safety and wellbeing, and help to maintain the security of your infrastructure, assets, and reputation.

OVER 200 YEARS POLICING EXPERIENCE



1,250+ RETAIL STORES


OVER 24,000 TEAM MEMBERS TRAINED IN AU & NZ
What They Say About Us
I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work. The team have done an amazing job of keeping it relevant even when they have been back to back on occasion. Their commitment to the airports space and this scale has been evident and not unnoticed.
PARTICIPANT SURVEY REVIEW:
Participants overwhelmingly found the training enjoyable, empowering, and useful.
Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.
Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.
Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.
Brent King
Learning Performance Lead | Ground Operations Training |
It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.Claudine Mardini
Health, Safety & Wellbeing Manager (NSW / ACT)
National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.
While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.
Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.
The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.
Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously
Jane Shand
People and Culture
Latest News & Updates
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