AGGRESSIVE CUSTOMER TRAINING
If your business has customers and visitors, it is inevitable that you will be impacted by difficult, aggressive and potentially violent people at some point.
In this course, you will learn practical, best practice strategies that will enable you to make the best decisions possible when dealing with violence and / or aggression to ensure that you remain safe and you’re able to go home at the end of your working day.
These 2 or 4 hour courses are designed to be interactive and informative, and provide participants with a greater comprehension of what will be expected of them in circumstances that they are confronted by aggression or violence at work.
Training sessions can be facilitated either face to face or via an online platform (i.e Microsoft Teams).
This training has been developed by industry and subject matter experts. Online training that compliments this face to face training is also available.
Phone 0433269388 or email firstname.lastname@example.org for further information.