‘Scott! A massive thank you for the support you are providing to our Big W team. We continue to receive feedback on how this training has been taken away and utilised in stores including examples where store leaders have defaulted back to what they’ve learnt to safely navigate their team through serious situations – Donna & the Big W team’.
‘Really good session Scott. Feedback has been great from the team who attended. Looking forward to working with you on other Centre training sessions’.
It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.
National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.
While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.
Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.
The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.
Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously
‘We are so incredibly grateful for your support, guidance and expertise during your engagement with the whole team here at Robina Town Centre. You helped us to successfully navigate the complex security and safety challenges faced at such a large retail precinct, and delivered a comprehensive security risk assessment that provided clear recommendations and achievable strategies to move us towards a safer and more resilient workplace and public space. Thank you Scott.’
‘The review of Brisbane Grammar School (Enterprise Risk, Compliance, Physical Security and Work Health and Safety) was managed professionally by the Workforce Resilience team and they continue to provide additional assistance. I would commend Scott Harris and Workforce Resilience to any school interested in assessing its capacity to deliver a safe and secure environment for its community’.
“Thanks Scott for all your work in supporting our College. Great insights and subject matter expertise, demonstrating a clear understanding of schools.”
