armed robbery training

Armed Robberies can have a significant impact on the health and wellbeing of its victims. Workplaces must have tested processes and strategies to ensure that their workforce can respond appropriately.

Incidents can occur at any time, in any place and usually without warning. You place a lot of trust in your frontline workers and they are often sitting or working on the wrong side of the secure doors.

About This Training

In this course, participants will learn practical, best practice strategies that will enable them to make the best decisions possible to ensure that they remain safe.

Training sessions can be facilitated either face to face or via an online platform (i.e Microsoft Teams).

This training has been developed by industry and subject matter experts. Online training that compliments this face to face training is also available.

What Is Included

Training sessions and workshops will be purpose built to align with your organisation’s key strategies, procedures, operations, and unique environments. Content will be tailored and can include:

Incidents in your workplace
Local Crime Overview and Terrorism Threat Level
Key Prevention Strategies
Common Sense Approach to Safety and Security
When confronted by an aggressor and words aren’t working
Active Armed Offender incidents
Bomb Threats, Suspicious Packages
Recovery considerations

Training Outcome

Designed for all employees, this training session will lead participants through practical, best practice strategies that will enable them to deliver the best outcomes in their workplace.

Why Choose Us

Workforce Resilience has delivered training and consulting services to many of Oceania’s largest and most iconic brands. Check out our Testimonials to hear what they say about us, and visit Our Client page to view the amazing businesses we have partnered with.

Testimonials ➔

Our Clients ➔

Our Point of Difference:

Our
Team

Our Consulting and Training teams at Workforce Resilience consist of highly experienced resilience subject matter experts.

Our communications, de-escalation, and conflict training team is composed of former or current Police Officers from across Australia and New Zealand.

Our teams unparalleled experience, dedication, and commitment to service, will enhance your team’s safety and wellbeing, and help to maintain the security of your infrastructure, assets, and reputation.

OVER 200 YEARS POLICING EXPERIENCE

1,250+ RETAIL STORES

OVER 24,000 TEAM MEMBERS TRAINED IN AU & NZ

What They Say About Us

Testimonials ➔

I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work. The team have done an amazing job of keeping it relevant even when they have been back to back on occasion. Their commitment to the airports space and this scale has been evident and not unnoticed.
PARTICIPANT SURVEY REVIEW:
Participants overwhelmingly found the training enjoyable, empowering, and useful.
Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.
Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.
Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.
Brent King
Learning Performance Lead | Ground Operations Training |
Air New Zealand
National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.
While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.
Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.
The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.
Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously
Jane Shand
People and Culture
National Storage
It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.
Claudine Mardini
Health, Safety & Wellbeing Manager (NSW / ACT)
Woolworths

Why Leading Brands Trust Workforce Resilience

Workforce Resilience will provide you with highly experienced consultants who deliver exceptional client service, an inclusive working environment, and best practice strategies and solutions.

Award-Winning

Scott & the team are the recipients of awards for contribution to security, safety, stakeholder engagement, & organisational resilience.

International Delivery

Regardless of your location we have the capacity to deliver our innovative services anywhere in AU / NZ or internationally.

Extensive Capabilities

Our specialised tailored services are delivered by qualified subject matter experts & backed by the latest evidence-based research.

Inclusive & Diverse Workplace

We believe that a workplace enriched by different perspectives, and experiences leads to stronger, more innovative solutions.