AGGRESSIVE CUSTOMER TRAINING
If your business has customers and visitors, it is inevitable that you will be impacted by difficult, aggressive and potentially violent people at some point.
In this course, you will learn practical, best practice strategies that will enable you to make the best decisions possible when dealing with violence and / or aggression to ensure that you remain safe and you’re able to go home at the end of your working day.
These 2 or 4 hour courses are designed to be interactive and informative, and provide participants with a greater comprehension of what will be expected of them in circumstances that they are confronted by aggression or violence at work.
Training sessions can be facilitated either face to face or via an online platform (i.e Microsoft Teams).
This training has been developed by industry and subject matter experts. Online training that compliments this face to face training is also available.
Phone 0433269388 or email info@workforceresilience.com.au for further information.
Our experienced professionals help you to understand the security challenges that exist in your workplace and provide solutions that reduce your potential for risk.
‘Scott! A massive thank you for the support you are providing to our Big W team. We continue to receive feedback on how this training has been taken away and utilised in stores including examples where store leaders have defaulted back to what they’ve learnt to safely navigate their team through serious situations – Donna & the Big W team’.
