Our Training

I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work.  The team have done an amazing job of keeping it relevant even when they have been back to back on occasion.  Their commitment to the airports space and this scale has been evident and not unnoticed.

PARTICIPANT SURVEY REVIEW:

Participants overwhelmingly found the training enjoyable, empowering, and useful.

Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.

Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.

Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.

Brent King

Learning Performance Lead | Ground Operations Training |

Air New Zealand

National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.

While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.

Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.

The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.

Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously

Jane Shand

People and Culture

National Storage

It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.

Claudine Mardini

Health, Safety & Wellbeing Manager (NSW / ACT)

Woolworths