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Protecting what matters most: Best practice strategies that keep our team, customers, and community safe

If your business has employees, customers and visitors, it is inevitable that you will be impacted by difficult, aggressive, and potentially violent people.

As one of Australia’s and New Zealand’s leading workplace conflict, aggression and violence consultants, WR will provide your organisation with best practice and world class de-escalation, dealing with conflict, aggression and violence strategies that will enable them to make the best decisions possible, to ensure that they remain safe in the workplace, so that they can go home safely.

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Our De-escalation & Conflict Management Services:

Workplace Conflict, Violence & Aggression Audit

Identifying risks, threats, vulnerabilities, and opportunities related to conflict, violence, and aggression in your workplace.

Occupational Violence Strategy Development

Creating best practice policies, procedures, and associated documentation that will assist in providing safer workplaces and environments for team, clients, and customers.

Training Strategy Design & Delivery

WR is regarded as one of Australia’s and New Zealand’s leading personal safety and security training providers, delivering training to some of the most recognised brands and organisations in the world. WR will design niche, purpose built, organisational specific face-to-face and online training packages that can be delivered to your workforce literally anywhere across AU or NZ.

Workforce Resilience has delivered training and consulting services to many of Oceania’s largest and most iconic brands. Check out our Testimonials to hear what they say about us, and visit Our Client page to view the amazing businesses we have partnered with.

Why Leading Brands Trust Workforce Resilience

Workforce Resilience will provide you with highly experienced consultants who deliver exceptional client service, an inclusive working environment, and best practice strategies and solutions. 

  

Award-Winning

International Delivery

Extensive Capabilities

Inclusive & Diverse Workplace

Our Point of Difference:

Our Consulting and Training teams at Workforce Resilience consist of highly experienced resilience subject matter experts.

Our communications, de-escalation, and conflict training team is composed of former or current Police Officers from across Australia and New Zealand.

Our teams unparalleled experience, dedication, and commitment to service, will enhance your team’s safety and wellbeing, and help to maintain the security of your infrastructure, assets, and reputation.

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What They Say About Us

  • I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work.  The team have done an amazing job of keeping it relevant even when they have been back to back on occasion.  Their commitment to the airports space and this scale has been evident and not unnoticed.

    PARTICIPANT SURVEY REVIEW:

    Participants overwhelmingly found the training enjoyable, empowering, and useful.

    Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.

    Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.

    Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.

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    Brent King

    Learning Performance Lead | Ground Operations Training |

  • National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.

    While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.

    Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.

    The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.

    Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously

    jane shand national storage

    Jane Shand

    People and Culture

  • It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
    We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.

    claudine mardini woolworths

    Claudine Mardini

    Health, Safety & Wellbeing Manager (NSW / ACT)