Our Services

Our team of highly experienced, resilience focused subject matter experts will partner with you to deliver best practice and exceptional outcomes. Our aim is to exceed your expectations. We provide tailored service and support to all sectors:

De-escalation and Conflict Management
As one of Australia’s and New Zealands leading Workplace Conflict, Aggression and Violence professional consulting services provider, WR will provide your organisation with best practice and world class dealing with conflict, aggression and violence strategies.
Service Details ➔: De-escalation and Conflict Management
Protective Security
Protect what matters most with Workforce Resilience. We provide expert security consulting services, from risk assessments and strategy development to specialised solutions for critical infrastructure, crowded places, and more.
Service Details ➔: Protective Security
Risk Management & Compliance
Organisations can rely on Workforce Resilience for risk management strategies. Services include tailored solutions, governance alignment, technology strategy, compliance assessment, and training.
Service Details ➔: Risk Management & Compliance
Crisis & Emergency Management
Organisations face frequent disruptions. Workforce Resilience prepares teams with effective strategies and ensures business continuity, handling all emergency management needs.
Service Details ➔: Crisis & Emergency Management
Workplace Health & Safety
WR enhances your organisation’s health and safety culture with comprehensive WHS strategies and solutions, including planning, audits, policy development, and procedural improvements.
Service Details ➔: Workplace Health & Safety
Domestic & Family Violence
Domestic and Family Violence (DFV) is a significant issue across Australia and New Zealand, affecting approximately 1 in 4 people in our community. It is crucial to recognise that DFV does not only occur or impact people in their home environment, it can also follow into their workplace, place of study and social environments.
Service Details ➔: Domestic & Family Violence

Why Choose Us

Workforce Resilience has delivered training and consulting services to many of Oceania’s largest and most iconic brands. Check out our Testimonials to hear what they say about us, and visit our Client page to view the amazing businesses we have partnered with.

Testimonials ➔

Our Clients ➔

Why Leading Brands Trust Workforce Resilience

Workforce Resilience will provide you with highly experienced consultants who deliver exceptional client service, an inclusive working environment, and best practice strategies and solutions.

Award-Winning

Scott & the team are the recipients of awards for contribution to security, safety, stakeholder engagement, & organisational resilience.

International Delivery

Regardless of your location we have the capacity to deliver our innovative services anywhere in AU / NZ or internationally.

Extensive Capabilities

Our specialised tailored services are delivered by qualified subject matter experts & backed by the latest evidence-based research.

Inclusive & Diverse Workplace

We believe that a workplace enriched by different perspectives, and experiences leads to stronger, more innovative solutions.

Our Point of Difference:

Our
Team

Our Consulting and Training teams at Workforce Resilience consist of highly experienced resilience subject matter experts.

Our communications, de-escalation, and conflict training team is composed of former or current Police Officers from across Australia and New Zealand.

Our teams unparalleled experience, dedication, and commitment to service, will enhance your team’s safety and wellbeing, and help to maintain the security of your infrastructure, assets, and reputation.

OVER 200 YEARS POLICING EXPERIENCE

1,250+ RETAIL STORES

OVER 24,000 TEAM MEMBERS TRAINED IN AU & NZ

What They Say About Us

Testimonials ➔

I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work. The team have done an amazing job of keeping it relevant even when they have been back to back on occasion. Their commitment to the airports space and this scale has been evident and not unnoticed.
PARTICIPANT SURVEY REVIEW:
Participants overwhelmingly found the training enjoyable, empowering, and useful.
Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.
Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.
Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.
Brent King
Learning Performance Lead | Ground Operations Training |
Air New Zealand
National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.
While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.
Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.
The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.
Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously
Jane Shand
People and Culture
National Storage
It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.
Claudine Mardini
Health, Safety & Wellbeing Manager (NSW / ACT)
Woolworths