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Privacy Policy

Last Updated: 06/06/2025

At Workforce Resilience, we are committed to protecting your privacy as a customer and an online visitor to our website. We adhere to both the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020, ensuring the responsible handling of your personal information.

This privacy policy explains how we collect, use, disclose, store, and secure your personal information, and your rights regarding access and correction.

During your interaction with Workforce Resilience via our website or services we may collect the following personal data:

  • Name, company name, email address, phone number, billing address, and geographic location
  • IP address, browser type, device information, and website usage statistics
  • Credit card details for transactions (securely processed via third-party providers)
  • Survey responses, support queries, blog comments, and social media handles

Sensitive Information

Where applicable, we may collect sensitive information (e.g., security credentials, training-related safety records) with your explicit consent. Such information is handled with heightened security measures.

Children’s Privacy

Our services are not directed at persons under 18, and we do not knowingly collect their personal data. If a child under 18 has provided us with information without parental consent, we will take appropriate steps to delete the data.

How We Use Your Information

We use personal data for:

  • Delivering services, processing transactions, and customer support
  • Sending updates, training materials, and service-related communications
  • Improving our website experience based on user behaviour and feedback
  • Marketing communications (with opt-out options)
  • Compliance with legal requirements and fraud prevention

We do not sell personal data. Any information made publicly available (e.g., blog comments, testimonials) may be cached or archived.

Storage and Security

We implement strict security measures to safeguard personal information from unauthorized access, modification, or disclosure.

  • Data is stored on secure servers with access restrictions
  • Credit card details are encrypted and not stored by us
  • Personal data is retained only for as long as necessary

Overseas Transfers

If we transfer personal data outside Australia or New Zealand, it will only be to countries with adequate privacy protections and in compliance with APP 8 and the New Zealand Privacy Act 2020.

Data Breach Notification

In the event of a privacy breach, we will notify affected individuals and, if required, the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyse traffic patterns. You can manage cookie preferences in your browser settings.

Third-Party Disclosure

We only share personal data with third-party service providers when necessary for business operations (e.g., payment processors, webinar platforms). Any third parties handling personal data must comply with privacy standards.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Access and Correction of Personal Data

You may request access to, correct, update, or delete your personal information by:

Changes to This Privacy Policy

We may update this policy periodically to reflect legal or operational changes. Please review it regularly.

Contact Information

For privacy-related inquiries, please contact us at:
📧 enquiries@workforceresilience.com.au or enquiries@workforceresilience.co.nz