About Us
At Workforce Resilience, we believe that your entire workforce deserves to be safe, and feel safe, no matter where they work.
Workforce Resilience (WR) is an Australasian professional services consulting firm, focused on delivering tailored security, risk, work health safety, critical incident and emergency management strategies, solutions and training to organisations of all sizes, across all sectors and in all locations in Australia, New Zealand, or wherever we are needed.
Our Mission
To work in partnership with businesses to enhance organisational resilience and create safe, secure, healthy and highly efficient workplaces.
Our Vision
To create a consistent approach to Resilience across all industry and sector groups relative to risk, security, safety and the preparation for, prevention of, response to and recovery from critical incidents and emergencies.
Our Values
Honesty | Fairness | Inclusivity | Integrity | Courage | Partnerships | Empathy | Consistency | Innovation
Empathy, Respect, Kindness
Workforce Resilience’s (WR) owner and Managing Director, Scott Harris, spent 26 years working in law enforcement before recognising that he could do greater good for the community through building closer and longer-term partnerships with organisations and businesses, rather than simply turning up, providing a quick fix, and moving onto the next problem as a police officer.
Scott’s extensive first response operational and protective security policing experience helped him to hone his people skills, learning the subtleties of communications the hard way when interacting with difficult, aggressive, and violent people from all walks of life and in all stages of anxiety, anger, and crisis.
Scott was awarded the QPS Customer Focus – Gold Award, was the winner of the Premiers Award for Excellence (Customer Focus) for his G20 work, has a Graduate Certificate in Policing (Griffith University), and a bachelor’s degree majoring in Security and Intelligence (Queensland University of Technology).
Scott founded WR in 2015 on the principle of ‘service to others’ and it has grown to provide innovative professional consulting and training services to retailers and service industries across Australia and New Zealand. With offices in Brisbane and Christchurch, Scott is surrounded by a fantastic team of Australian and New Zealand safety and security experts, many of whom started their careers in policing in Australia and New Zealand before joining WR.
Measurable Outcomes
Increased safety (staff, clients and visitors)
Increased security of assets and infrastructure
Quicker identification and mitigation of risks, threats and vulnerabilities
Reduced disruption to business
Reduced risk of reputations being compromised
Increased assurance for owners and boards.
Enhanced financial performance
Why Choose Us
Workforce Resilience has delivered training and consulting services to many of Oceania’s largest and most iconic brands. Check out our Testimonials to hear what they say about us, and visit Our Client page to view the amazing businesses we have partnered with.
Our Point of Difference:
Our
Team
Our Consulting and Training teams at Workforce Resilience consist of highly experienced resilience subject matter experts.
Our communications, de-escalation, and conflict training team is composed of former or current Police Officers from across Australia and New Zealand.
Our teams unparalleled experience, dedication, and commitment to service, will enhance your team’s safety and wellbeing, and help to maintain the security of your infrastructure, assets, and reputation.
OVER 200 YEARS POLICING EXPERIENCE
1,250+ RETAIL STORES
OVER 24,000 TEAM MEMBERS TRAINED IN AU & NZ
What They Say About Us
I wish to personally and publicly acknowledge the work that both parties have put into this large scale piece of work. The team have done an amazing job of keeping it relevant even when they have been back to back on occasion. Their commitment to the airports space and this scale has been evident and not unnoticed.
PARTICIPANT SURVEY REVIEW:
Participants overwhelmingly found the training enjoyable, empowering, and useful.
Sessions were noted for their smooth structure, balancing information delivery and practical activities effectively.
Appreciation for facilitators’ expertise, with calls for additional or extended sessions on similar topics.
Overwhelmingly positive feedback, with participants finding the course valuable and enjoyable.
Brent King
Learning Performance Lead | Ground Operations Training |
National Storage has a critical focus on the safety and security of our team. Workforce Resilience was asked to assist us with building employee capability in preventing and de-escalating confronting situations on the frontline.
While the training was initially presented to the broader State management team, it was quickly identified that the solution and the tools provided would be highly beneficial to all of our employees on the frontline.
Over the past 12 months Scott and the Workforce Resilience team have travelled across Australia to deliver this critical training which is always followed by positive group feedback on content and delivery.
The content is always customized to our needs and available timeframes, and the delivery is exceptional. Scott and his team have a perfect mix of hard-hitting facts and impactful examples delivered in an anecdotal and memorable way.
Workforce Resilience was recommended to me as the expert in this space, and I would not hesitate to recommending them to other organisations who take the safety and security of their team seriously
Jane Shand
People and Culture
It’s been awesome continuing to work with Scott Harris and Workforce Resilience, while they coach our team on comms, de-escalation of conflict and staying safe. Feedback from our store leaders has been extremely positive, loving the face-to-face training, connection and open conversation to improve their skills when approaching a difficult situation.
We have covered 225 stores across NSW/ACT, and thanks to Jeanette Fenske and Ben Sheidow for driving the Conflict sessions nationally, a further 213 stores completed and now into BigW and Metro. The last 3 days we have worked with the amazing Jessica Phillips trainer, who works for Workforce Resilience. Jessica coached our store leaders on skills in reading a situation, reading body language and staying clear when needed. At the same time showing genuine authentic CARE with empathy’.
Claudine Mardini
Health, Safety & Wellbeing Manager (NSW / ACT)