Frontline Communications & Awareness Training (4 Hours)

Facilitated by Scott Harris and John Matus, these 4hr courses are aimed at providing customer facing team members with common sense approaches, advice and techniques for dealing with aggressive or difficult customers.

Avoiding these challenging engages may not always be possible so it is important to be prepared for the worst, but hope for the best so that you can act with confidence and use some simple strategies to ensure that you make the right decisions.

Recommended participants:

  • Venue, Facility and Operations Management team members
  • Concierge, Reception and Information Desk team members
  • Retail teams and staff members
  • Security team/s
  • Event team members
  • Cleaning team members
How can we help you?

Contact us at our Workforce Resilience office or submit a business inquiry online.

The review of Brisbane Grammar School (Enterprise Risk, Compliance, Physical Security and Work Health and Safety) was managed professionally by the Workforce Resilience team and they continue to provide additional assistance. I would commend Scott Harris and Workforce Resilience to any school interested in assessing its capacity to deliver a safe and secure environment for its community.

Anthony Micallef
Headmaster,, Brisbane Grammar School

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