Frontline Communications & Awareness Training (4 Hours)
Facilitated by Scott Harris and John Matus, these 4hr courses are aimed at providing customer facing team members with common sense approaches, advice and techniques for dealing with aggressive or difficult customers.
Avoiding these challenging engages may not always be possible so it is important to be prepared for the worst, but hope for the best so that you can act with confidence and use some simple strategies to ensure that you make the right decisions.
- Venue, Facility and Operations Management team members
- Concierge, Reception and Information Desk team members
- Retail teams and staff members
- Security team/s
- Event team members
- Cleaning team members